You should expect to receive your refund within two weeks of giving your package to the shipper to return. However, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 working days), the time it takes us to process your return once we receive it (1 to 2 working days), and the time it takes your bank to process our refund request (3 to 7 working days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Please Note
Please give us enough clear evidence to show the faulty of the item quality itself. We DO NOT accept the following faulty:
1. Item damaged by buyers due to improper usage.
2. Items more than 15 days after delivery.
1.Delivery Time
We will dispatch your order within 1-2 days once we confirm your payment. We do not process your order on Sunday or public holidays. Please allow an additional 1 to 2 business days for weekend orders. Most shipped packages are delivered within 3-5 business days from the day they are shipped.
2.Receipt of Order
Please do not sign the package until you check all the items carefully. In case the package was damaged obviously when arrived, please deny the parcel and contact us immediately. Please note that we do not accept any return of the package without contacting us. Besides, it’s buyers responsibility to pay for customs duty or import tax.
3.Quality Guarantee
Our QC department will check the quality of each item carefully before packing & dispatching. We guarantee our products will be of the highest quality available. All dresses are well packed with dust bags. Please kindly understand a slight size difference and color difference are not quality problems.
4.Worldwide Shipping
We can dispatch items to virtually any address in the world. However, warranty issues, manufacturer restrictions or customs laws prevent us from shipping certain products to certain geographical locations.
5.Feedback
For us the customer is always the king. Your feedback weighs very much to us. Please leave us a positive feedback if you like our products. We are always improving our services. Please take a consideration of us and do NOT leave us a negative feedback, work it out with us if there is any problem. Thank you:)
Please note: Please read these Terms carefully, and contact us if you have any questions. By accessing or buying our Products, you agree to be bound by these Terms and by our Privacy Policy.
1.What’s your MOQ?
There is no MOQ for our products in stock. You can place order mixed in various styles, sizes and colors. The more, the cheaper. Easy start for your business, no pressure on stock.
2.What payment methods do you accept?
We can only accpet escrow in our aliexpress shop.Unless you have special requirements
3.What shipping methods do you use?
We offer China Post, Hongkong Post, EMS, Fedex, DHL, TNT and UPS. We can also ship by air or by sea for large quantity orders.
4.How long will the shipping time be?
We will dispatch your order within 1-2 days once we confirm your payment. We do not process your order on Sunday or public holidays. Please allow an additional 1 to 2 business days for weekend orders. Most shipped packages are delivered within 3-5 business days by dhl from the day they are shipped.
5.How can I track the order status?
We will email you the tracking number once we’ve shipped out your order. You may track your order on each courier’s official website:
China post: intmail.183.com.cn/icc-itemstatusen.jsp
Hongkong post: www.hongkongpost.com
EMS: www.ems.com.cn/english.html
DHL: www.dhl.com/en/express/tracking.html
Aramex: www.aramex.com
FedEx: www.fedex.com/tracking
UPS: www.ups.com
6.How much does it cost for shipping?
The shipping cost depends on the weight, shipping way and destination country. Our customer service team will calculate for you when confirming your order.
7.Do you accept drop shipping?
Yes, we accept drop shipping. We can ship the items directly to your customer’s door step to save your time and money.
8.Can I return the items?
Yes, if you’re in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund for the items, provided that you return them to us in their original condition and packaging, unused with all labels intact. Please firstly send us the clear pictures to show the reason causing your dissatisfaction. A best solution would be negotiated. Please refer to our Return Policy for more information or just contact us for help.
9.Does the product come with any labels or logos? Can I put my own logo on it?
Most products come with their original labels or logos, but there are also some products coming with labels & tags removed. So you can sell them with your own brand easily. We can help you produce the labels & tags so long as you can provide us the size, logo picture, material (we suggest satin, since it is more durable and cheap) and exact hex code of the color in the logo. Please note different styles may need different MOQ to start the customization.
10.Do you offer free shipping?
Some of our products are offered free shipping by epacket mail service. Some price we offer to you is FOB price, not including shipping charges. And our wholesale price is not affordable to offer free shipping.
11.Can I get some discount?
We still offer you the wholesale price even though you just order one or two pieces. But if you order more, we will definitely offer discount – the more, the cheaper. We appreciate your business.
New’nChic Shopper –
The sweater is very soft, dont be afraid to get a larger size if u really want it to be oversized. You do get caught on things very easily so you do have to be careful.
E***a –
Хороший мягкий свитер, размер подошёл почти идеально (на рост 165 брала размер М), пришёл своевременно, в общем советую !!
L***k –
Сын доволен оочень!!! Свитер просто огонь! Доставка очень быстрая, товар отслежывался. Продавца рекомендую!
S***r –
I love it, its very cozy. The shipping speed was quick
New’nChic Shopper –
На рост 169 нормально, удобный
N***a –
свитер классный, качество хорошее, размер соответствует.
I***v –
мягкий и приятный на ощупь свитер, средний по плотности, я S, но взял XXL, чтобы был оверсайз, качество классное, запаха нет, т.к. свитер вязанный. я доволен покупкой и советую брать этот свитер, если хочется комфорта и уюта в гранж стиле
Z***z –
BEST GRUNGE SWEATSHIRT EVER !! Good quality, doesn’t stink. I am 162 cm tall, I took M and it is oversize ;3 to Poland 2 months! BRUH I LOOK LIKE A KURT COBAIN
C***e –
I am completely in love with it. It’s very big on me but it’s exactly how I wanted it (I am 5’2). Was a day or two late but I’m Australian so it’s understandable <3
h***h –
Свитер мягкий, красивый,ожидала немножко другого,но все равно очень круто))рост 168.Прибыл быстро,от заказа до получения прошло 3 недели максимум)
S***e –
На рост 187 и вес 80 кг, XXL сел хорошо, свитер классный
New’nChic Shopper –
свитер синтетический, но оно и к лучшему, ворс приятный. дырочек многовато, и все огромные, боюсь, разорвутся быстро. к сожалению, ошиблась с размером, взяла xl на 165 см роста, оказался слишком большим (это притом, что я думала брать оверсайз, вышло правда как палатка). но договорились с продавцом о возврате, и никаких проблем не возникло, так что рекомендую.
New’nChic Shopper –
брала на подарок, подруга довольна!
нюансов не знаю
New’nChic Shopper –
Классный свитер. Взяла L, подошёл отлично при росте 167 и весе 42. Хотела, чтобы выглядел побольше, но для этого надо было брать XL. Качество классное, ткань на ощупь очень приятная. Девушкам под низ нужен топ или бюстгальтер, так как имеются вырезы в области груди (ну а вдруг кто-то, как я, хотел носить без ничего)). Неприятного запаха нет. Кофта тёплая. Удобная, но боюсь, что при неаккуратности могу ещё больше разорвать её, зацепив вырезы. В жизни имеет очень насыщенный и выражающийся цвет – я считаю, это плюс. Серьёзных и мешающих минусов не заметила. Ставлю этой кофте лайк.
o***o –
Отличная кофта,всё как на картинке.Шерсть мягкая, катышек не было.Взяла М на рост 159, подошло идеально.Приехало быстро
New’nChic Shopper –
Очень крутой свитер!!!!Брала XL чтоб был оверсайз и это выглядит очень хорошо
New’nChic Shopper –
Ахуууеный
A***v –
10 Кобейнов из 10
n***s –
muy rapida la entrega no es tan grande como se ve, pedí la xxl y es ancho pero no largo
New’nChic Shopper –
Esta super bonito, a lana es de calidad y es bastante suave, no vino con ningún problema y el empaquetado es excelente <3 gracias
Ю***х –
отличное качество! если вы хотите овер сайз берите на размер больше!! быстрая доставка!
s***r –
10/10 ! i sized up do get an oversized fit but tbh i could have went tts and still got that oversized look. nevertheless very comfortable!
U***r –
Muy buenos colores . el producto es el esperado.
J***s –
Great quality and amazing for the price. Order a size or 2 bigger if you want it to be oversized. Great customer service. Would definitely recommend.
M***r –
Awesome